Refund policy

Return & Refund Policy – Verdelle Nature

At Verdelle Nature, we are committed to providing you with quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following cases:

  • The wrong product was delivered.
  • The product arrived damaged or defective.
  • The product is significantly different from the product ordered.

For hygiene and safety reasons, opened or used personal-care, beauty, hair-care, and men's wellness products are not eligible for return unless the product was received damaged, defective, or incorrect.

2. Return Period

Return requests must be submitted within 3 days of receiving your order.

To request a return, please contact us with:

  • Order number
  • Customer name and phone number
  • Reason for return
  • Clear photos/videos of the product and packaging

We may request additional information to verify the issue.

3. Product Condition

For an eligible return:

  • The product must be unused.
  • Original packaging should be available.
  • The product should not be damaged due to customer handling.
  • Any included accessories/freebies should be returned where applicable.

4. Refund Policy

Once we receive and inspect the returned product, our team will verify the claim.

If the return is approved, the eligible amount will be refunded through the applicable payment method or another mutually agreed method.

Shipping charges are non-refundable, except where the return is due to an error on our part, such as sending the wrong product or a product that arrived damaged/defective.

5. Order Cancellation

Order cancellation requests should be made before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

6. Change of Mind

We currently do not accept returns simply because a customer has changed their mind, selected the wrong product, or no longer wants the item after delivery.

7. Damaged or Wrong Product

If your parcel arrives damaged or you receive the wrong product, please contact us as soon as possible and preferably within 24 hours of delivery, with clear photos/videos of the parcel and product.

We will review the issue and, where the claim is verified, arrange an appropriate replacement or refund.

8. Contact Us

For return or refund queries, please contact Verdelle Nature:

📞 0323 9992873

Please keep your order details available when contacting customer support.

Important: Your return/refund policy should be clearly visible to customers before they complete a purchase. This is specifically required under Section 20 of the Punjab Consumer Protection Act.

Verdelle Nature reserves the right to verify every return request before approving a replacement or refund.